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10-Digit Dialing

Get Ready for 10-Digit Dialing for Local Calls!

10digit_dialing.jpgOn July 16, 2020, the FCC adopted an order approving 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline, beginning July 16, 2022. For 988 to work, 10-digit local dialing must first be implemented. This will mean everyone will change to mandatory 10-digit dialing for local calls, requiring callers to dial the area code + telephone number. This change to 10-digit dialing becomes mandatory beginning October 24, 2021.

To get ready for this change, all automatic dialing equipment or other types of equipment that are programmed to complete local calls using only the 7-digit phone number will need to be reprogrammed to now include the area code. Some examples are:

  • Life safety systems or medical monitoring devices
  • PBXs
  • Fax machines
  • Internet dial-up numbers
  • Fire or burglar alarms and security systems or gates
  • Speed dialers
  • Mobile or other wireless phone contact lists
  • Call forwarding settings
  • Voicemail services and other similar functions

What will remain the same:

  • Your telephone number, including area code, will not change
  • The price of a call, coverage area, or other rates and services will not change
  • Local calls now will remain local calls
  • You will continue to dial 1+area code+telephone number for long distance calls
  • You will continue to dial a prefix when dialing from a multi-line telephone system, as required
  • You can still dial just 3 digits to reach 711 (relay services) and 911 (emergency services)
  • If 211, 311, 411, 511, 611 or 811 are currently available in your community, you will continue to dial those with 3 digits
  • The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-8255 after the 988 code is in effect