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FAQs - Wireless Gateway

  1. Q. What is Wi-Fi?
  2. Q. What is Home Wi-Fi?
  3. Q. What are the system requirements for ImOn Wireless Gateway Wi-Fi?
  4. Q. How many devices can I connect to my ImOn Wireless Gateway?
  5. Q. What might interfere with my wireless connection?
  6. Q. Why is my home Wi-Fi signal weak?
  7. Q. Where should I locate my Wireless Gateway to limit interference?
  8. Q. What are the indicator lights on the front and back of the Wireless Gateway?
  9. Q. How do I set up Parental Controls?

1. A. Wi-Fi allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed internet connections.

2. A. Using a wireless connection, Home Wi-Fi allows multiple computers or devices in your home to access the internet at the same time. You can reach the internet from almost anywhere in your home - even your patio or backyard.

3. A. The following are the recommended requirements to support Wi-Fi service:

  • ImOn High-speed internet connection
  • Web browser: Internet Explorer, Firefox, Safari, etc.
  • Windows 7
  • Windows Vista, Service Pack 1 or later
  • Windows XP, Service Pack 2 or later
  • Mac 10.4 or later (Ethernet connection only)
  • UNIX
  • Linux

4. A. The Wireless Gateway can simultaneously and independently connect to multiple devices and can also connect up to four devices using a wired connection.

5. A. Cordless phones, microwave ovens, bluetooth devices, reflective surfaces (mirrors, water, CD/DVDs), reinforced concrete, and metal located near your wireless router can all have high interference potential on your Wi-Fi signal.

  • microwave ovens - 10ft
  • elevators - 10ft
  • windows - 3ft
  • computer monitors - 3ft (avoids head and EMF)
  • copy machines - 2ft

6. A. Several factors can limit and interfere with the signal of your network, including other electrical devices in the home and the structure of the home itself.

7. A. Keep these steps in mind when choosing a location for your Wireless Gateway:

  • Position your Wireless Gateway in a central location in your home.
  • Place your Wireless Gateway in a place with access to circulating air, and away from anything that produces heat. When electronic components get very hot they will not work properly.
  • Keep your Wireless Gateway away from microwave ovens.
  • For multistory buildings such as apartments, positioning the Wireless Gateway's antenna at 45 degrees (diagonally relative to the floor) or 0 degrees (parallel to the floor) may be most effective.
  • Place your Wireless Gateway away from various electromagnetic noise sources, especially those in the 2400 to 2500 MHz frequency band. Computers and fax machines are common noise-creating sources; therefore, wireless equipment should be no closer than 12 inches to these devices. 

8. A. The front and back of the Wireless Gateway has indicator lights (LED) that show the status of the cable Internet connection. Please refer to the charts below for information on each of the lights.




 9. A. Enable Parental Controls

       1. Log in to the modem's interface
       2. Click Parental Control
       3. Click Basic
       4. Check the Enable Parental Control box
       5. Click Apply