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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

February 3rd Outage - RESOLVED

*Update: 9:00 PM*
Service has been restored for all customers.

This outage is now closed. If you are still experiencing any issues, please contact our Customer Care team at 319-298-6484.

*Update: 8:30 PM*
Service has been restored in the following areas:
- Hub 2-1 (NW - Ellis Park and Robbins Lake)
- Hub 2-5 (NW - Ellis Park over to 1st Ave SW / the Cedar River)
*Update: 7:30 PM*
Customers have begun to come back online! Service has been restored in the following areas:
- Hub 10-2 (SE - north of Mt. Vernon Rd, west of Bever Park)
- Hub 6-1 (SW - Wilson Ave SW to 36th Ave SW, and I-380 to Bowling St SW)
- Hub 6-2 (SW - Bowling St SW to the Cedar River)
- Hub 3-1 (SW - C Ave NW to 10th Ave SW; Interstate 380 to the Rockford Rd SW)
We are continuing to work on restoring all other customers.
*Update: 6:30 PM*
Repair to the damaged fiber line is in progress.
This is an extensive repair - we are estimating that customers will begin coming back online in 2 hours, with all customers back online in 4 hours. Due to the nature of the repair, customers will come back online in sections rather than all at once.
*Update: 4:30 PM*
The damage to the fiber has been located. The damage to the cable was caused by a rodent.
Repair plans are being made. This small section of fiber that the rodent chose to chew feeds many of our Cedar Rapids neighborhoods. We are estimating a few hours for the repair.
We thank you for your patience and will continue to provide updates.
We are currently experiencing an outage in parts of southeast, southwest, and northwest Cedar Rapids. Our team is working diligently to identify where the fiber is damaged and repair it to restore all services. We will edit this post with any updates.
We apologize for any inconvenience and will provide updates as soon as possible.

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.