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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

ImOn Maintenance Message - November 14th

ImOn Communications will be updating firmware on our customer modems at 2:00am on Wednesday. November, 14th. Your modem will reboot when the software is loaded. Once your modem reboots, your services will automatically be restored.

ImOn Maintenance Message - November 15th

ImOn Communications will be performing emergency maintenance to our network infrastructure from midnight to 5:00am on Thursday, November 15th. This will affect some customers in NE and SE Cedar Rapids. This maintenance is necessary in order to repair damaged network cables, caused by woodpeckers pecking holes in the cables. 

During this maintenance window, your Internet, cable TV, and phone services will go down as we make the repair. This could cause issues with making emergency phone calls, security cameras, alarms, DVRs, Internet browsing, and anything else connected to your ImOn services. 

Once the repair is complete, your services will automatically be restored.

Thank you for your patience and understanding. If you have any questions or concerns, please contact ImOn customer Care at 319-298-6484.

ImOn Maintenance - November 16th

ImOn Communications will be performing emergency maintenance to our network infrastructure from midnight to 5:00am on Thursday, November 15th. This will only affect customer in Hiawatha and the NW side of Cedar Rapids. This maintenance is necessary in order to move some of our network cables.

During this maintenance window, your Internet, cable TV, and phone services will go down as we make the move. This could cause issues with making emergency phone calls, security cameras, alarms, DVRs, Internet browsing, and anything else connected to your ImOn services. 

Once the move is complete, your services will automatically be restored.

Thank you for your patience and understanding. If you have any questions or concerns, please contact ImOn customer Care at 319-298-6484.

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
     
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
     
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
     
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
     
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
     
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.

Malware Affecting Routers

The FBI warns that a malware has been targeting routers and network-attached storage devices from multiple manufacturers. The malware can potentially collect information passing through the router. All ImOn issued routers have not been affected. But, if you have a home or business Internet router, not provided by ImOn, it is recommended that you reboot your router or do a factory default reset to help to temporarily disrupt the malware. Click Here for the full story.

What is CGN and How Will It Affect ImOn Internet Customers?


February 15, 2018 

The number and types of devices using the Internet have increased dramatically in recent years and, as a result, IP address space for these devices is being rapidly exhausted. Today’s technology for IP addresses is referred to as IPv4 (Internet Protocol version 4). The IP addresses aligned with IPv4 are expected to be depleted at some point in the near future. The next generation of IP address space is IPv6, which will enable far more addresses to be assigned than IPv4. Unfortunately, most servers and other Internet devices will not be speaking IPv6 for a while, so IPv4 will remain standard for some time to come.

During this transitional period, ImOn will be implementing Carrier Grade Network Address Translation (CGN or Carrier Grade NAT) for our residential high speed Internet customers. ImOn Business customers are not impacted at this time by the change. This transition will enable ImOn to continue serving customers with IPv4 Internet addresses.

CGN will not impact the access, reliability, speed, or security of ImOn’s broadband services. However, there are some applications such as online game hosting, VPN access, FTP service, surveillance cameras, etc., that may not work when broadband service is provided via a CGN.

Public IP Addresses, free of charge, are available for customers utilizing these types of applications and impacted by the CGN transition. Please call ImOn Customer Care at 319-298-6484 for further information on accessing a public IP address.