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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

May 8th Outage - RESOLVED

*Update - 6:10pm*
This outage has been resolved and services should be restored. If you are still experiencing issues please contact customer support.
*Update - 5:20pm*
We continue to move services over to a new fiber line to resolve the issues caused by the fiber cut. This may impact your ImOn services for a short period of time. We will update once resolved.
*Update - 3:40pm*
We have identified where the fiber cut is and are working on moving people over to a new fiber line. This should resolve any issues but may impact services for additional customers for a short period of time. This is primarily impacting the Southwest side of Cedar Rapids.

Any service impacts due to storm damage have been resolved.

We are currently experiencing small outages throughout Cedar Rapids and Iowa City. These outages were caused by storm damage and a cut to our fiber line. All services may be impacted. We are working diligently to restore all services. 

For any questions or concerns, please contact our dedicated support team at 319-298-6484.
Thank you for your understanding.

Temporary Customer Care Call Center Hours

Due to temporary staffing challenges, ImOn will be cutting back on our Saturday morning staffing levels. This will help ensure full staffing levels during the week to continue providing you with a superior customer care experience. You will still be able to call any time for 24-7 technical support and emergency service, but ImOn will not be able to answer questions about your bill or take payments as we have in the past from 9:00am – noon on Saturdays, beginning Saturday, July 10th. 

We are working diligently to secure the staffing resources we need to reinstate these Saturday morning support hours and will do so just as soon as possible. In the meantime, please visit www.myimon.com/bill for help with any billing or payment questions.
Thank you for your understanding.

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.