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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

05/21/20 - Maintenance Message:  

ImOn Communications will be performing network maintenance from 2:00am to 6:00am on Thursday, May 21st. This maintenance is necessary in order to upgrades some of our network equipment and software.

During the upgrade your Internet and phone service will go down sporadically throughout the maintenance window and your modem will reboot. This could cause issues with making emergency phone calls, security cameras, alarms, online activity, and anything else connected to your ImOn Internet and phone service.

Once the upgrade is complete, your services will automatically be restored. Thank you for your patience and understanding.

Channel Changes

ImOn is added 3 new digital channels to the Local Plus channel lineup on January 3rd: Circle (Channel 715), Stadium (Channel 716), and Dabl (Channel 717).

On January 1st, we will be removing Blaze TV, Channel 109, since the network has stop operations. We also remove WGN America, Channels 33 and 811, due to adding the a new Cubs Marquee Channel that is coming this spring.

If you have an ImOn set-top-box these new channels will be automatically added. However, if you do not have an ImOn set-top-box, you will have to manually rescan your TV to pick up these new channels. For instruction on how to rescan your TV, visit www.MyImOn.com/Rescan

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
     
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
     
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
     
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
     
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
     
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.