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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

Scheduled Maitenance - SW Cedar Rapids - May 24th

ImOn Communications will be performing network maintenance from Midnight to 6:00am on Tuesday, May 24th. This maintenance is necessary in order to repair a portion of damaged network cable.

While we make the repair, your ImOn Internet, cable TV, and phone service will go down for a couple of hours during the maintenance window. This could cause issues with making emergency phone calls, security cameras, alarms, online activity, DVR service, and anything else connected to your ImOn services. 

Once the repair is complete, your services will automatically be restored. Thank you for your patience and understanding.

Temporary Customer Care Call Center Hours

Due to temporary staffing challenges, ImOn will be cutting back on our Saturday morning staffing levels. This will help ensure full staffing levels during the week to continue providing you with a superior customer care experience. You will still be able to call any time for 24-7 technical support and emergency service, but ImOn will not be able to answer questions about your bill or take payments as we have in the past from 9:00am – noon on Saturdays, beginning this Saturday, July 10th. 

We are working diligently to secure the staffing resources we need to reinstate these Saturday morning support hours and will do so just as soon as possible. In the meantime, please visit www.myimon.com/bill for help with any billing or payment questions.
 
Thank you for your understanding.

ESPN Classic Changing to ACC Newtork

We wanted to let you know that we have just completed negotiations to renew our programming agreements with the Disney/ESPN Network. As a result of this new agreement, there will be a small change in your cable TV channel line-up effective September 1st.

ESPN Classic, currently on ImOn channels 32, will no longer be available after September 1. Starting September 1st, Channel 32 will begin carrying the ACC Network from ESPN (channel 837 for HD), which will be available as part of the Sports and Information Digital Cable package as well as the Digital Choice cable package.

Below is the list of channels that will be included in the Sports and Information Digital Package after September 1st. If you would like to add this package to your cable TV subscription for just $7 more a month, please call ImOn Customer Care at 319-298-6484. 

ImOn continues to make every effort to provide you with a line-up of high-quality content at the best value possible. We appreciate your business and thank you for your understanding.

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Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
     
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
     
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
     
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
     
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
     
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.