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Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

ImOn Maintenance - April 24th

ImOn Communications will be performing maintenance to our network infrastructure from 2:00am to 6:00am on Wednesday, April 24th. This maintenance is part of our network enhancement and Internet bandwidth expansion project. This upgrade should help to alleviate bandwidth congestion and improve your Internet speeds and overall performance. If you would like to learn more about this project, Click Here.  

During this maintenance window, your Internet, cable TV, and phone services will go down. This could cause issues with making emergency phone calls, security cameras, alarms, DVRs, Internet browsing, and anything else connected to your ImOn services. Once the updates are complete, your services will automatically be restored. If for some reason your modem doesn't automatically come back online after the maintenance, please unplug your modem for 30 seconds and then plug it back in. This should resolve the issue.

Thank you for your patience and understanding. If you have any questions or concerns, please contact ImOn customer Care at 319-298-6484.

ImOn Maintenance - April 25th

ImOn Communications will be performing maintenance to our network infrastructure from 2:00am to 4:00am on Thursday, April 25th. 

During this maintenance window, your Internet and phone services will go down. This could cause issues with making emergency phone calls, security cameras, alarms, POS systems, ATMs, and anything else connected to your ImOn services. Once the maintanance is complete, your services will automatically be restored.

Thank you for your patience and understanding. If you have any questions or concerns, please contact ImOn customer Care at 319-298-6484.

ImOn Email Update - April 16

Some customers are currently experiencing intermittent issues with the ImOnMail email system. At this time, the issue is only with sending and receiving emails when you access your ImOn email through another email client, such as gmail and Outlook. Please know that ImOn engineers are working to resolve the issues as quickly as possible.

In the meantime, you can send and receive your ImOn emails directly through  www.imonmail.com website. 

Email Scam Warning

Recently, ImOn has received reports from our customers stating they have received emails that appear to be a scam. One of the scams was about winning a $100 Walmart gift card.  Another email scam references unpaid traffic camera fines. If you feel that you have received any of these email scams, please do not give out any personal information and notify the Better Business Bureau at https://www.bbb.org/us/ia/cedar-rapids or the CRPD at 319-286-5134.  

Here are a few tips to help you spot an email scam.

  1. Check the email address: 
    Phishing emails almost always use fake email addresses. Cyber criminals like to use misspelled email addresses that look very similar to well-known companies, brands, or people. For example: @Paypl.com, @ctibank.com, or @facebok.com. At first glance, they look correct, but are there to trap people. So always check the email address carefully, especially the part that appears after the sender’s name. If it doesn’t feel right, check first with the source by a phone call.
  1. Don’t click:
    Cyber criminals try to lure victims in by embedding malicious links in their emails. Usually these emails include some kind of warning about stolen information, notice of an invoice or missed payments, or a shipping notification. These are meant to scare the recipient into clicking on the link. They could also use the tactic of saying you won a prize and you have to click to claim it. Since people love free stuff, they are likely to click the link. However, when you click on these links, it usually takes you to a corrupt website where they try to get your personal information or download harmful files. So, instead of clicking on a link, first hover your cursor over the URL or hyperlink. When you do this, a box will appear showing you the exact address where the link will take you. If the real URL address looks suspicious or doesn’t match what is displayed in the email, it’s probably a phishing attempt and you should not click.
  1. Scare Tactic
    Cyber criminals like to use scare tactics or urgency in their emails. This is to cause fear and concern in people to get them to click on a link or share personal information. If the email says “urgent action required”, “respond immediately”, or warns you that “your account has been compromised or will be closed,” it is likely a phishing email. Don’t hesitate to call the company to confirm if something is wrong. 
  2. Poor Spelling and/or Grammar:
    Whenever a large company sends an official email, it has likely been reviewed and proofed by several people for spelling and grammar mistakes before it is sent. So, if you receive an email from a reputable company that includes misspelled words, bad grammar, or punctuation errors, it is likely a scam.

For more tips and to see an example of a phishing/scam email visit: http://blog.imon.net/how-to-spot-a-phishing-email

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.

Malware Affecting Routers

The FBI warns that a malware has been targeting routers and network-attached storage devices from multiple manufacturers. The malware can potentially collect information passing through the router. All ImOn issued routers have not been affected. But, if you have a home or business Internet router, not provided by ImOn, it is recommended that you reboot your router or do a factory default reset to help to temporarily disrupt the malware. Click Here for the full story.

What is CGN and How Will It Affect ImOn Internet Customers?

February 15, 2018 

The number and types of devices using the Internet have increased dramatically in recent years and, as a result, IP address space for these devices is being rapidly exhausted. Today’s technology for IP addresses is referred to as IPv4 (Internet Protocol version 4). The IP addresses aligned with IPv4 are expected to be depleted at some point in the near future. The next generation of IP address space is IPv6, which will enable far more addresses to be assigned than IPv4. Unfortunately, most servers and other Internet devices will not be speaking IPv6 for a while, so IPv4 will remain standard for some time to come.

During this transitional period, ImOn will be implementing Carrier Grade Network Address Translation (CGN or Carrier Grade NAT) for our residential high speed Internet customers. ImOn Business customers are not impacted at this time by the change. This transition will enable ImOn to continue serving customers with IPv4 Internet addresses.

CGN will not impact the access, reliability, speed, or security of ImOn’s broadband services. However, there are some applications such as online game hosting, VPN access, FTP service, surveillance cameras, etc., that may not work when broadband service is provided via a CGN.

Public IP Addresses, free of charge, are available for customers utilizing these types of applications and impacted by the CGN transition. Please call ImOn Customer Care at 319-298-6484 for further information on accessing a public IP address.