Home > Customer Portal > Service Impacting News

Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

3/26/20 - Internet & Cable TV Impact Message:  

There are currently Internet, cable TV  and phone service impact reported in NE Cedar Rapids. This includes the area between Highway 100 and Glass Road and between Westchester Dr to  I-380. It does include areas near Kennedy High School.

Our technicians are on site working to resolve the issue as quickly as possible. We apologize again for your inconvenience and appreciate your patience.

Channel Changes

ImOn is added 3 new digital channels to the Local Plus channel lineup on January 3rd: Circle (Channel 715), Stadium (Channel 716), and Dabl (Channel 717).

On January 1st, we will be removing Blaze TV, Channel 109, since the network has stop operations. We also remove WGN America, Channels 33 and 811, due to adding the a new Cubs Marquee Channel that is coming this spring.

If you have an ImOn set-top-box these new channels will be automatically added. However, if you do not have an ImOn set-top-box, you will have to manually rescan your TV to pick up these new channels. For instruction on how to rescan your TV, visit www.MyImOn.com/Rescan

Scheduled Maintenance - March 27 

ImOn Communications will be performing network maintenance from midnight to 6:00am on Friday, March 27th. This maintenance is necessary in order to move some of our network cables due to the City of Cedar Rapids O Avenue reconstruction project. 

While we move these network cables, your ImOn Internet, cable TV, and phone service will go down. This could cause issues with making emergency phone calls, security cameras, alarms, online activity, DVR service, and anything else connected to your ImOn services.

Once the move is complete, your services will automatically be restored. Thank you for your patience and understanding.

- The ImOn Communications Team

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.