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Report an Internet Issue

If you have issues with your ImOn Internet service, please first try power cycling/rebooting your ImOn modem by unplugging the power cord, waiting a few minutes, then plugging it back in. Then do the same with your router. Wait an additional few minutes after plugging the equipment back in, to let it complete the reboot. In some cases, this will restore your ImOn services. 

If power cycling does not work, please go fill out the form below or contact ImOn Customer Care at 319-298-6484.

Please note that ImOn posts outage information on www.MyImOn.com/ServiceNews and the ImOn Facebook page when they affect more than 1,000 customers.