Home > Customer Portal > Customer Support > Understanding Your Bill

Understanding Your Bill

It is ImOn's goal to provide you with a single, easy-to-understand bill for your ImOn services. Please use this section to better understand the elements of your bill and what they mean.

ImOn Payment Options:

ImOn provides customers several options to pay your bill. 


You can view and make payments by registering your account through the ImOn Account Manager. You will need your ImOn account number and existing account password created at time of sale. If you need help with accessing the ImOn Account Manager, just call ImOn Customer Care at 319-298-6484 during regular business hours.


ImOn's easy AutoPay program automatically withdraws your monthly payments from your checking or savings account on your bill due date. This is a FREE option and guarentees your bill will be paid on time every month! Click here to download the ImOn AutoPay enrollment form. Complete the form and return it to ImOn, 101 3rd Avenue SW, Cedar Rapids, IA 52404. Or you can set it up through your online ImOn Account Manager. For instruction hon how to set up your AutoPay and FAQ's, Click Here


Payments made by mail should be sent to the address specified in your bill: ImOn Lockbox, PO Box 3446, Cedar Rapids, IA 52406-3446. Please make sure to allow time for your payment to be mailed and received by ImOn before the due date.

Pay-by-Phone.pngCredit Card By Phone:

Payments can be made by credit card by logging in to the online bill pay site, which can be accessed through the ImOn Account Manager. After logging on, select "Pay Now" from the main menu and then select pay by credit card. You may also make a credit card payment over the phone by calling ImOn Customer Care at 319-298-6484 between 7:00 AM -6:00 PM Monday-Friday and Saturday between 8:00 AM - 12:00 PM. You will need your ImOn account number when making the payment. Please note that a $5.95 convenience fee applies to all credit card payments. 


Local Drop Off:

Payments can be made at ImOn's headquarters located in Downtown Cedar Rapids, 101 3rd Avenue SW, Cedar Rapids, at our Iowa City Customer Care Office located at 702 S. Gilbert Street, Suite 104, Iowa City, or at our Dubuque Customer Care Office at 300 Main Street, Suite 104, Dubuque. Payments can be made in person at these locations during normal business hours - Monday-Friday 7:00 AM - 6:00 PM. 

There are also after-hours payment drop box located right outside the front entrance to each or our customer care offices.

Additionally, check or money order payments (no cash) can be made at the Downtown Cedar Rapids Bank and Trust location during normal bank hours or after hours in the night deposit box in the bank's drive-through.

                                                               Cedar Rapids Bank & Trust
                                                               500 First Ave NE
                                                               Cedar Rapids, IA 52402

Payments must be made by the due date on your bill in order to receive any service bundling discounts. 

NOTICE: ImOn Customer Alert! ImOn customers we want to make you aware of a website that is posing as an ImOn invoice payment site. The following site - https://www.doxo.com/info/imon-communications - IS NOT sponsored by or affiliated with ImOn Communications in any way.  DO NOT make ImOn service payments through this site.