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Understanding Your Bill

It is ImOn's goal to provide you with a single, easy-to-understand bill for your ImOn services. Please use this section to better understand the elements of your bill and what they mean.

ImOn Payment Options:

ImOn provides customers several options to pay your bill.


You can view and make payments by registering your account through the ImOn Account Manager. You will need your ImOn account number and existing account password created at time of sale. Click here to get started.


Pay-by-Phone.pngCredit Card By Phone:

Payments can be made by credit card by calling ImOn Customer Care at 319-298-6484 between 8:00am-6:00pm Monday-Friday and 9:00am-Noon on Saturday. You will need your ImOn account number when making the payment. A convenience fee applies for all credit card payments by phone. 

Paperless-Biling.pngDirect Deposit: 

ImOn's easy direct deposit program allows your monthly payment to be automatically deducted from your checking or savings account. Click here to download the form.



Payments made by mail should be sent to the address specified in your bill: ImOn Lockbox, PO Box 3446, Cedar Rapids, IA 52406-3446.



Local Drop Off:

Payments can be made at ImOn's headquarters located in Downtown Cedar Rapids on the fourth floor of the old People's Bank building, 101 3rd Avenue SW, from 9:00 a.m. to 6:00 p.m. Monday through Thursday, 9:00 a.m. to 5:00 p.m. Friday, and 9:00 a.m. to Noon on Saturday. 

There is also an after-hours payment drop box located right outside the front entrance of ImOn's headquarters - 

                    ImOn Headquarters
                    101 3rd Avenue SE, Suite 400
                    Cedar Rapids, IA 52404 

Additionally, check or money order payments (no cash) can be made at the Downtown Cedar Rapids Bank and Trust location during normal bank hours or after hours in the night deposit box in the bank's drive-through.

                                                               Cedar Rapids Bank & Trust
                                                               500 First Ave NE
                                                               Cedar Rapids, IA 52402

Payments must be made by the due date on your bill in order to receive any service bundling discounts. 

NOTICE: ImOn Customer Alert! ImOn customers we want to make you aware of a website that is posing as an ImOn invoice payment site. The following site - https://www.doxo.com/info/imon-communications - IS NOT sponsored by or affiliated with ImOn Communications in any way.  DO NOT make ImOn service payments through this site.

Below you can find legitimate ImOn payment options. If you have any questions, please contact ImOn Customer Care at 319-298-6484