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Customer Support

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Fast, Friendly Service 

You can contact the ImOn Customer Care Center by calling the number listed below or sending an email to Support@ImOn.net

  • Residential Customers: 319-298-6484
  • Cedar Rapids Business Customers: 319-261-2249
  • Iowa City Business Customers: 319-261-4610
  • Dubuque Business customers: 563-239-9150

Customer-Care-Blue-Cicle.pngCustomer Care Call Center Hours:

The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services. The ImOn Customer Care Call Center is open during the following hours:

            • Monday - Friday: 8:00 am - 6:00 pm


Customer Care Front Desk Hours:

With the rising number of COVID-19 cases in Eastern Iowa, and to help prevent further spread of the COVID-19 virus, ImOn has made the difficult decision to temporarily close Curbside Customer Care starting Monday, November 23rd.  The Customer Care Call center is still available during normal business hours.


Tools-in-blue-circle.pngTechnical Support and Outage Reporting: 

Technical support is available 24/7 by calling 319-298-6484. They will be able to provide you with Internet, cable TV and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.