Home > Customer Portal > Customer Support

Customer Support

Fast, Friendly Service 

You can contact the ImOn Customer Care Center by calling the number listed below or sending an email to Support@ImOn.net

  • Residential Customers: 319-298-6484
  • Cedar Rapids Business Customers: 319-261-2249
  • Iowa City Business Customers: 319-261-4610
  • Dubuque Business customers: 563-239-9150

Customer-Care-Blue-Cicle.pngCustomer Care Call Center Hours:

The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services. The ImOn Customer Care Call Center is open during the following hours:

            • Monday - Friday: 8:00 am - 6:00 pm

Customer Care Front Desk Hours:

ImOn has two walk-in customer care offices available. ImOn Representatives can help you with account payments, equpiment pickup/drop off, make changes to your services, schedule service calls, and answer any questions you may have. The ImOn Customer Care Offices are open during the following hours:

    • Cedar Rapids Customer Care Office: 101 3rd Ave SW, Suite 200, Cedar Rapids.
        • Hours: Monday - Friday: 9:00 am - 5:00 pm
    • Iowa City Customer Care Office: 702 S. Gilbert Street, Suite 104, Iowa City.
        • Hours: Monday - Friday: 9:00 am - 5:00 pm
    • Dubuque Customer Care Office: 300 Main St., Suite #100, Dubuque, IA 52001
        • Hours: Monday - Friday: 9:00 am - 5:00 pm

Tools-in-blue-circle.pngTechnical Support and Outage Reporting: 

Technical support is available 24/7 by calling 319-298-6484. They will be able to provide you with Internet, cable TV and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.