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Digital Transition

What changes are occuring to the cable TV lineup June 15, 2017?Female_Holding_Remote_1.png

ImOn is moving 10 channels in the Local Plus cable TV lineup from analog to digital format.

  • ESPN News - Channel 31 or manual tune 31.0
  • WGN America - Channel 33 or manual tune 811.0
  • WE TV - Channel 69 or manual tune 69.0
  • SyFy - Channel 71 or manual tune 871.0
  • Independent Film Channel - Channel 73 or manual tune 873.0
  • Weather Channel - Channel 103 or manual tune 890.0
  • MSNBC - Channel 104 or manual tune 889.0
  • Food Network - Channel 105 or manual tune 822.0 
  • CNN - Channel 106 or manual tune 806.0
  • Fox News - Channel 107 or manual tune 887.0

 
ImOn is also adding new HD channels

  • Independent Film Channel - HD 873
  • RFD-TV - HD 851
  • MavTV - HD 859
  • Hallmark Movies and Mysteries - HD 882

Why are these channels changing to a digital format?

ImOn Communications continues to move towards a DIGITAL cable TV platform by removing existing analog cable TV signals. This change will require each TV in a customer's home to either be equipped with an ImOn set-top box or contain a digital tuner within the TV in order to continue to receive programming that is no longer available in analog format. Channels that are moved from analog to digital format will have an improved picture and sound quality giving you a better entertainment experience. Moving channels from analog to digital format also frees up bandwidth on ImOn's network to fuel other services including more HD channels and additional Internet service capacity.                             

What does this mean to me?

Converting channels from analog to digital format means a better TV experience for you! Channels in a digital format will have improved picture and sound quality giving you a better entertainment experience. Moving channels from analog to digital format also frees up bandwidth on ImOn's network to improve other services including, more HD channels and additional Internet service capacity.

Along with the 10 channels transitioning from analog to digital format on June 15th, four new HD channels will also be added - RFD-TV (HD Channel 851), MAVTV (HD Channel 859), Independent Film Channel(HD Channel 873), and Hallmark Movies & Mysteries (HD Channel 882).

On June 15, 2017 the following Local Plus cable TV channels will change from analog to digital format:

  • ESPN News - Channel 31 or manual tune 31.0
  • WGN America - Channel 33 or manual tune 811.0
  • WE TV - Channel 69 or manual tune 69.0
  • SyFy - Channel 71 or manual tune 871.0
  • Independent Film Channel - Channel 73 or manual tune 873.0
  • Weather Channel - Channel 103 or manual tune 890.0
  • MSNBC - Channel 104 or manual tune 889.0
  • Food Network - Channel 105 or manual tune 822.0 
  • CNN - Channel 106 or manual tune 806.0
  • Fox News - Channel 107 or manual tune 887.0

To continue to receive the channels changing from analog to digital format, you will need an ImOn set-top box or a TV with a digital tuner. 

What do I need to do?

  • If you have Local Cable TV service (channels 2-14 only) you do NOT need to take any action. An ImOn set-top box is not needed to view these channels.

  • If you already have an ImOn set-top box on all your TV’s no action is needed. You will continue to receive your great programming with an even better picture quality.

  • If you have TV’s with digital tuners you will need to rescan your TV on or after June 15th in order to pick up the new manual tune channels. .

  • If you do not have an ImOn set-top box and the TV does not have a digital tuner you will need to connect an ImOn set-top box to the TV. A Digital Transport Adapter (DTA) set-top box can be added free for 12 months. After the 12 month promotion the set top box goes to $4.98/mo. You can add as many DTA boxes as needed. DTA set top boxes can be picked up at the ImOn Customer Care Front Desk during the following hours beginning Monday, May 15th –

Monday – Thursday: 9:00am to 6:00pm
Friday: 9:00am to 5:00pm
Saturday: 9:00am to Noon

HD-DTA-170-Image.pngHow to install your ImOn HD DTA Set Top Box:

Watch the video below for step by step instructions on how to install your HD DTA set-top box and how to program your DTA remote control

Or, follow these simple instructions to install your new DTA set top box.


How to program the HD DTA remote control

HD-DTA-170-Remote-Image.png

Your DTA remote control is initially programmed to control your DTA only. Follow these instructions to program the remote to control your TV too.

 

 

How to Rescan your digital tune and flat screen TVs to pick up the new channel numbers

Even among manufacturers, each television has its own steps for rescanning. Every remote is different, too, and often the words ENTER, OK, or SELECT are interchangeable. The process remains basically the same.

In general, you need to get into the brains of your television to TELL it what you want to see. If you still have the owner's manual for your TV or converter box, now would be a great time to find it. We have included links here to popular television brands. You can use those links to find your model of television (usually shown on the rear of your set) to get the manual that matches.

To Begin Scanning for Channels:

To rescan your TV for new channels, use your remote to find the MENU, SETUP, or SETTINGS function. The UP/DOWN, and LEFT/RIGHT buttons help you move from step to step through the on-screen menu.

  1. Navigate to your television's Menu (or setting) by pressing the MENU or SETTINGS button on your TV remote.
     
  2. Look for an option that says TUNER, TUNER SETUP, CHANNELS, SYSTEM, or SETTINGS in the main menu. If asked, your tuner mode is cable or digital cable.
     
  3. Next, select the option for DIGITAL CHANNEL SEARCH, AUTO CHANNEL SCAN, AUTOTUNING, PROGRAM CHANNELS, or SCAN CHANNELS.
     
  4. Press ENTER, OK, or SELECT to start the scan.
     
  5. Some televisions may warn you that starting a scan will reprogram your channels. That's OK! Reprogramming your tuner is exactly what you want to do to access the upgrades and new channels.
     
  6. Once the scan starts, it can take just a few minutes or 15 – 30 minutes to complete. DON"T stop the process once it starts.
     
  7. Many televisions quit the process on their own. With some TVs, you may need to select OK or EXIT on your remote. hen the search is done, press the CHANNEL UP/DOWN buttons on yoru remote to view the available channels.  

NOTE: All TV manufactureers and models differ so menu options will vary. The best way to cmplete the channel scan is to refer to the TV owner's manual. Also, note thatsome manufacturers have you use the LEFT/RIGHT arrow to access menu functions. Sometimes they throw you a curve ball and make the CHANNEL UP/DOWN and VOLUME UP/DOWN double as menu navigation. 

 Support for Specific TV Brands

FAQ’s 

Why is this happening now?

With the increasing number of HDTVs in homes and HD programming from TV networks and other providers, upgrading from analog to digital will enable ImOn to offer more programming choices and better picture quality. Also, the upgrade frees up more bandwidth to meet the needs of Internet customers as well.

What is “Analog” and why the switch?

“Analog” refers to the type of cable TV signal that comes into your home. Analog technology does not require equipment to decode its signal. It is an older technology that some televisions still use today, although most new televisions sold over the last few years use Digital/HD technology. The old analog signal uses valuable bandwidth. In order to add more services and technology we need to recover that bandwidth. 

Who does this affect?

This upgrade will affect ImOn Local Plus or Digital cable TV customers who have a television currently connected directly to coax cable, without an ImOn set top box/cable card or digital tuner within the TV. 

What if I do nothing?

If you don't take action, any TV you currently have connected directly to cable TV without an ImOn set-top box, cable card, or TV with digital tuner, will lose the signal to the 10 channels changing from analog to digital on June 15th. If you have a set top box connected to your TV, you do not have to do anything. If you have a digital tuner TV you will need to rescan your TV on or after Juen 15th in order to pick up the new manual tune channel numbers. 

How do I receive the Digital cable TV signal?                                    

ImOn cable TV customers can access the digital cable TV signal through ImOn digital and HD set top boxes, cable cards and a TV with a digital tuner TV. 

How can I get equipment for my televisions that currently don’t have a set top box?

We offer several types of Digital/HD set top options. We have Digital, DVR, Whole-Home DVR, HD set top boxes and the new HD DTA option for our customers. HD DTAs are currently available for pickup at the ImOn Customer Care front desk located on the first floor of the Great America building in downtown Cedar Rapids – 625 First Street SE, STE 100 during the following hours:

Monday – Thursday: 9:00am to 6:00pmHD-DTA-170-Image.png
Friday: 9:00am to 5:00pm
Saturday: 9:00am to Noon

Each HD DTA comes with a remote control, self-install instructions and a new channel lineup. 

How much does an HD DTA cost?

HD DTAs free for the first 12 months and then go to regular price. 

How many HD DTAs can I have on my account?

As many as you need.

What if I need help installing the new equipment?

When you pick up the HD DTA from ImOn Customer Care, you’ll receive an installation kit with clear written instructions.

If after reading or viewing the step-by-step instructions you still require assistance, please call ImOn Customer Care at 298-6484 and a helpful customer representative will help you over the phone connect the device.