Home > Customer Portal > Service Impacting News

Service Impacting News

Below you will find important announcements that may impact your ImOn service in the near future.

If you have any questions, please call ImOn Customer Care at 298-6484 or to report a service issue CLICK HERE.

Net Neutrality and ImOn Communications

Over the past few months, you may have read or seen news stories about potential changes to how you access Internet content. Customers have reached out to us to understand what “Net Neutrality” is and how these changes may impact their ImOn Internet service. The answer is that your Internet service will not be impacted due to FCC’s decision to repeal the 2015 Title II legislation that classified an Internet Services Provider as a common carrier subject to utility-style regulation.

ImOn Communications practices will remain the same –

  • ImOn agrees that consumers should have unrestricted access to content on the Internet and their privacy should be protected by their ISP. We also adhere to other regulatory programs to protect a consumer’s privacy - (Customer Proprietary Network Information – CPNI). ImOn will always protect customer information whether the FCC ruling is reversed or moves forward.
  • ImOn doesn't use consumer data without consent for marketing purposes. ImOn customers have the option to opt out of marketing messages at any time.
  • ImOn doesn't engage in unlawful or anticompetitive discrimination against websites, streaming video services, and voice applications that may compete with traditional services we offer
  • ImOn doesn’t block or throttle consumer access to lawful internet content consistent with our acceptable use policy.
  • ImOn doesn’t offer pay-for-priority services, meaning we do not speed up access to individual websites in exchange for compensation. We treat all websites the same.
  • ImOn does INVEST in our networks to give consumers the internet speed, capacity and services they want most

We understand that Open Internet is a topic that people may be passionate about. And, we want to ensure our customers that our policies and practices have not changed and are not expected to in the near future.

What is CGN and How Will It Affect ImOn Internet Customers?


The number and types of devices using the Internet have increased dramatically in recent years and, as a result, IP address space for these devices is being rapidly exhausted. Today’s technology for IP addresses is referred to as IPv4 (Internet Protocol version 4). The IP addresses aligned with IPv4 are expected to be depleted at some point in the near future. The next generation of IP address space is IPv6, which will enable far more addresses to be assigned than IPv4. Unfortunately, most servers and other Internet devices will not be speaking IPv6 for a while, so IPv4 will remain standard for some time to come.

During this transitional period, ImOn will be implementing Carrier Grade Network Address Translation (CGN or Carrier Grade NAT) for our residential high speed Internet customers. ImOn Business customers are not impacted at this time by the change. This transition will enable ImOn to continue serving customers with IPv4 Internet addresses.

CGN will not impact the access, reliability, speed, or security of ImOn’s broadband services. However, there are some applications such as online game hosting, VPN access, FTP service, surveillance cameras, etc., that may not work when broadband service is provided via a CGN.

Public IP Addresses, free of charge, are available for customers utilizing these types of applications and impacted by the CGN transition. Please call ImOn Customer Care at 319-298-6484 for further information on accessing a public IP address.

New Channels Coming!

As your LOCAL cable TV provider, ImOn Communications works hard to provide you the best value in cable TV, and we wanted to inform you of channel changes that are coming to your cable package. 

On December 1st, ImOn will be adding several new digital channels to the Local Plus and Digital Freedom channel lineups. Below is a list of the new channels and where they can be found. If you have an ImOn set-top-box these new channels will be added automatically. However, if you do not have a set-top-box you will have to manually rescan your TV to pick up the new channels.  


Please note that IPTV is taking the kids programming that was aired on the their main IPTV channel (Channel 12 & HD 812) and is moving that programming to IPTV Kids (Ch 712). This will include the IPTV Kids Clubhouse and programs such as Arthur, Clifford the Big Red Dog, Dinosaur Train, Thomas & Friends, Wild Kratts, and much more.  IPTV is also moving the content that aired on IPTV Learns (Ch 713) and putting it on the new IPTV Create channel(ch 714). 

Also on December 1st, ImOn will be moving the IPTV World Channel, channel 714, to channel number 713. IPTV has decided to move this channel because they wanted the IPTV Kids Channel to be only one click away from the main IPTV channel. That way if kids decide to switch over for a different program they won't be clicking past the IPTV World channle, which isn't always appropriate programming for children. 

For a complete ImOn channel lineup please visit www.MyImOn.com/ChannelLineup. If you have any questions, please contact ImOn Customer Care at 319-298-6484. 

How to Rescan Channels
1. Use your TV Remote
2. Use the Menu button to search on-screen for a sub-section called "Auto Scan," "Auto Program," "Auto Tuning" or "Channel Scanning." You may find it under a "Setup" menu. The specific wording varies among TV Brands and you may need to check your owners manual.
3. Use the up/down and left/right arrows to move through the on-screen menu. Highlight the scanning function, press "ok" or "enter" and let the scan proceed. It will only take a few minutes and the results will display when the scan is done.
4. Once finished, yoru set should display all of the new channels.