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Customer Support

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Fast, Friendly Service 

You can contact the ImOn Customer Care Center by calling 319-298-6484 or sending an email to Support@ImOn.net


Customer Care Hours:

  • Monday - Thursday: 8:00 am - 8:00 pm
  • Friday: 8:00 am - 6:00 pm
  • Saturday: 9:00 am - 12:00 pm

Customer Care Front Desk Hours:

  • Monday - Thursday: 9:00 am - 6:00 pm
  • Friday: 9:00 am - 5:00 pm
  • Saturday: 9:00 am - 12:00 pm

Internet Support: 24 hours/7 days a week

After-Hours Support:

You will be connected to our Cedar Rapids based answering service. They will be able to assist you in case of an outage or emergency.

ImOn Location:

ImOn's headquarters are located in Downtown Cedar Rapids in the GreatAmerica Building first floor.

ImOn Communications
625 First Street SE, Suite 100  
Cedar Rapids, IA 52401

You can make payments, return equipment or get information on your account at this location

  • Monday - Thursday: 9:00 am - 6:00 pm                                        
  • Friday: 9:00 am - 5:00 pm                                                                       
  • Saturday: 9:00 am - 12:00 pm